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LYON AIRPORT COOKIE MANAGEMENT POLICY


You wish to browse the LYON AEROPORT website (www.lyonaeroports.com) or its subdomains, or use the mobile application (hereinafter referred to individually as the "Site" and collectively as the "Sites").  When browsing the Site, cookies are placed on your computer, mobile phone or tablet (hereinafter your "Terminal").

In this section "Cookie management policy", LYON AEROPORT offers you a better understanding of how cookies work and how to use the tools to set them at your convenience.
 

1. Cookie

A "cookie" or navigation marker refers to all the traces (oixel tag, bugs, web storage, etc.) that are deposited or read on your Terminal when you browse the pages of the Site or consult an advertisement. Cookies enable information about you to be stored on the device you use to access the Internet, subject to the choices you have made when browsing the sites or in your Internet browser settings.

Without cookies, websites would lose all trace of your visit and would not be able to store any information about you. The sites no longer know who you are, what you have done or what you like. Without this memory, your browsing would be strongly impacted, you would not be able to log in to your Lyon Airport customer account for example.

Your web browser keeps the cookies for a certain period of time, and sends them back to the Lyon Airport server each time you return to the site. 

2. Type of cookies

4 types of cookies are likely to be used by Lyon Airport websites:

1 ‐ Functionality cookies

These cookies are essential to your browsing and allow you to use the main functions of the site, such as managing your shopping cart or maintaining your identification throughout your browsing.

As justified under Art.6 (1) f) of the GDPR, all cookies that ensure the proper functioning and security of the website are exempt from explicit user consent. These cookies are based on the legitimate interest of ensuring the proper functioning of Lyon Airport services.

These cookies cannot be deactivated, otherwise navigation on the site would be severely impaired.
 
Cookie NamePurposeRetention Period
SIRDATA*Lyon Airport uses the SIRDATA CMP solution from SIRDATA SAS, located in France to manage the consent of site users to the use of cookies. 
This solution allows all users to consent or not to the use of cookie categories. The choice is requested upon opening the website and can be changed at any time in this cookie policy under section "3) Cookie preferences management".
6 months
MagentoLyon Airport's eCommerce website is built on the Magento software from X.commerce Inc. located in the United States. 
By default, Magento uses cookies to ensure the proper functioning of the website. For example, it allows users to log in and keep that session active or to keep track of items added to the shopping cart.
If these cookies are disabled, the functioning of the site will be severely impaired. According to Art.6 (1) f) of the GDPR, it is therefore impossible to do so. 
13 months
DrupalThe official website of Lyon Airport is built with the Drupal CMS. Drupal uses cookies to manage the alerts (green and orange) that are displayed on the site. They are stored for only 24 hours so that they can be displayed again the next day.
If the cookies are disabled, the functioning of the site will only be slightly altered (navigation).
24 hours



2 ‐ Audience measurement cookies 

These cookies allow us to track the use and performance of the websites. With this data, Lyon Airport can identify the most relevant content and those that need to be improved.

You are free to accept or refuse the setting of this category of cookies when you first connect to one of Lyon Airport's sites or directly in this cookie management policy (§3 Cookie management).

 
Cookie NamePurposeRetention Period
Google Tag
Manager
Lyon Airport websites all use the Google Tag Management system. 
It is a tool of Google Inc. located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Cookies marked with an asterisk (*) are contained in the Google Tag Management. The triggering of tags containing functionality cookies is exempt from consent. 
This tool is also used to record user behaviour on websites (clicks, page views, etc.) and communicate this to Google Analytics.
13 months
Google
Analytics*
Lyon Airport websites all use the Google Analytics performance tracking system.
This tool provided by Google allows the collection of user behaviour (clicks, page views, etc.) for statistical analysis; the data may be transferred to the USA. 
See the following link for more information: https://support.google.com/analytics/answer/6004245?hl=fr 
14 months
MindsayLyon Airport offers on its websites lyonaeroports.com and store.lyonaeroports.com a conversational agent that automatically answers the users' questions.
When the conversational agent is not able to answer, the conversation can be redirected to a human agent. This conversation takes place via the tool of the US-based company Zendesk (where the data is transferred and stored). Zendesk uses cookies to identify the user.
12 months
Hotjar*The Hotjar tool is used by Lyon Airport to study user behaviour on websites to identify areas for improvement. 
The Hotjar tool is owned by Hotjar Limited, a private company registered in Malta under number C 65490 at Level 2, St Julian's Business Center, 3, Elia Zammit Street, St Julian's STJ 1000, Malta.
The list of cookies used by Hotjar is available here: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
12 months



3 ‐ Personalisation cookies

These cookies allow you to visit the site in a personalised way. The content is modified according to your previous visits, your purchases, etc. This allows Lyon Airport to direct you more quickly to the content, practical information or products that best suit you. Several parts of the site are built automatically based on the pages you have previously visited.

You can refuse the setting of these cookies.

Cookie NamePurposeRetention Period
Search form personalisation*Lyon Airport uses cookies on its e-Commerce site (store.lyonaeroports.com) to personalise the car park search form. 

The last search performed by the user is displayed so that it can be reloaded with one click. 
13 months



4 ‐ Advertising cookies

These cookies are used to provide you with advertisements tailored to your interests. They are also used to send you personalised commercial prospecting by electronic means on condition that you have also given your consent to receive such prospecting. 

We also use cookies to limit the number of ads you are exposed to. Lyon Airport makes sure that no advertising format hinders your visit to the site.

You can accept or reject the setting of these cookies.

Refusing these advertising cookies has no impact on the Site use. However, the advertisements sent to you will be generic and not related to your interests or preferences.

 
Cookie NamePurposeRetention Period
Google Ads*Lyon Airport uses Google Ads cookies from Google Inc. to measure the performance of campaigns carried out on their platforms. 
Lyon Airport also uses the remarketing function of Google Ads to target visitors who have already visited the Lyon Airport websites. 
This data is used within the limits of the Google advertising network.
13 months
Bing*Lyon Airport displays advertisements on the search engine, Bing (a Microsoft Corporation company), One Microsoft Way, Redmond, WA 98052-6399, USA.  
Bing uses cookies to tell Lyon Airport how the ads are performing.
13 months
Facebook pixel et
conversion*
Lyon Airport uses Facebook located in the United States to deliver targeted ads. 
Cookies allow Lyon Airport to track the performance of Facebook ads.  Lyon Airport may use Facebook's visitor retargeting features on all of their advertising inventory.
Cookies are also used by Facebook for analysis purposes to automatically optimise Lyon Airport's advertisements.
You can find more information about Facebook's cookie policy and Facebook's privacy policy at:  https://www.facebook.com/policies/cookies/  
13 months


Lyon Airport participates in and complies with all the Specifications and Policies of the IAB Europe Transparency & Consent Framework. It uses the Consent Management Platform n°92.

You can change your choices at any time by clicking here.

Cookies on the Lyon Aéroport app

On the Lyon Aéroport application, only audience measurement cookies are collected.
Cookie namePurposeRetention period
Google Firebase
Analytics*
Lyon Airport websites all use the Google Analytics performance tracking system. This tool provided by Google allows the collection of user behaviour (clicks, page views, etc.) for statistical analysis; the data may be transferred to the USA.
See the following link for more information: : https://support.google.com/analytics/answer/7667196?hl=en.
14 mois

 No other cookies or tracers are used on the application.

3. Cookie preferences management

The tool used to manage cookie preferences is the Trust Commander solution from Fjord technologies SAS located in France. This cookie preference management tool allows each user to:

  • Authorise or prohibit the deposit of all types of cookies
  • Authorise or prohibit the deposit of certain types of cookies


You can change your cookie preferences at any time by accessing the Cookie management  link in the footer of the Website.

3.1    Accepting or refusing cookies

When you first visit the Site, a banner informs you of the use of cookies and offers you direct access to the Site's Cookie Management Policy page via the "Learn More" button.

In case you confirm your acceptance of cookies by clicking on the "accept all" button, a cookie confirming your consent is placed on your Terminal. Once you have accepted, the services that use cookies can be activated. The banner requesting acceptance of cookies will no longer appear on the screen of your Terminal for a period of 6 months (lifetime of the consent) subject to action on your part on your cookie preferences. 

At the end of this period, the banner will be presented again to invite the user to formulate again his choices in terms of cookie preferences.

3.2 Internet browser settings

You can choose to disable these cookies at any time thanks to the settings of your Internet browser. Your browser can be set to alert you when cookies are being placed on your computer and to ask you to accept them or not.

Thanks to your browser, you can accept or refuse cookies on a case by case basis or systematically refuse them once and for all. LYON AEROPORT reminds you that the settings may modify your conditions of access to the services on the Website requiring the use of cookies.
In case that your browser is configured to refuse all cookies, it is possible that you will not be able to make purchases or take advantage of essential functions on the Website, such as storing items in your shopping basket.

In order to manage cookies in a way that best suits your needs, you can set your browser to take into account the purpose of the cookies as mentioned above.

The configuration of each browser is different.

It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies.
You can disable cookies by setting your browser to your preferred settings (see the section on privacy settings in your browser).

For more information, please, visit the CNIL website